A system designed to protect Immigration and Customs Enforcement detainees has largely failed. This system, which allows detainees to report violations and seek help, has nearly nonexistent oversight. It was intended to provide a safe way for people to submit complaints about issues such as mistreatment, poor conditions, and neglect.

The collapse of this system leaves thousands of people without a reliable means to report problems. The grievance system was often the only recourse for detainees to address concerns.

Further details about the collapse of the system and its impact are available from the source, based on a review of documents and interviews with experts.